Tropical Watersports

  Prior to 1990 Tropical Sailboards was in operation as the first windsurfing shop in Cairns.
The name was changed in 1996 to Tropical Watersports to diversify into a wide range of products in the marketplace offering the public the best "one stop shop" for all water sports equipment and accessories.
Tropical Watersports offer products such as: windsurfing equipment and supplies, water ski accessories, paddling equipment, kite surfing, wetsuits, stinger suits, life jackets, outboards covers, roof racks, catamarans and clothing apparel. Today with their new Website and Online Shop they bring state of the art brands and technology to your home or business 7 Days a week 24 hours a day. They are still operating from Cairns, North Queensland, Australia and still ship within 24 hours.
At Tropical Watersports, the team are dedicated professionals, committed to customer satisfaction. They will always endeavour to ensure you are using the right equipment to suit your ability and budget.

Andrew Aylett Tropical Watersports 


Privacy Policy

  We stock Australia's best range and brands at the best prices, all prices are in Australian dollars.

Your order & the details you provide to us are for our information only.
None of your details will be given to any other person or party & will be held in strict confidence.

This business adopts best practice methods & adheres strictly to the Australian Privacy Policies.

Payment and money processing
We accept visa, master card & bank card credit cards. we also accept cheques, direct debit, pay pal and money orders. If you are paying by cheque, please be aware that we will wait for the cheque to clear before sending your order. This can take up to 1 week, depending on your banks processing.

Stock Delivery
We usually ship your order within 2 working days. But please allow up to 14 working days for delivery of your order, just in case we do not have your requested item in stock. If you would like to check the delivery time for a particular item please contact us.

Product images are to be used as a guide only. The actual product may vary slightly colour, size designs are some of the variances
If you required a particular colour or size please ensure this is noted during the order process.

All products purchased from us carry the full manufacturer warranty unless sold as a "no warranty item" special circumstance; in the event of the manufacturer is no longer in business, TW will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email our returns department regarding any warranty questions.

Returns and Exchanges
TW is committed to you being fully satisfied with your purchase.
If for any reason you would like to return the unused product follow these guidelines below


Returns Policy

  • Items must be returned within 30 days from date of purchase
  • call 0418184433 or email us for a return authorisation number (RA) must be on all returned boxes
  • no refunds or exchanges without a valid RA number
  • Send the unused product back to us insured for the full value
  • Registered Australia post only please
  • Customer is responsible for all return shipping costs
  • Upon inspection of the returned product, TW at it's discretion will issue a full or partial refund of the credit card used for the purchase less the original shipping charges.
  • Customer pays produce difference and new shipping costs on exchanged merchandise
  • Sorry no returns or exchanges on closeout or sale items.
  Unauthorised returns
Please read the section above regarding return product procedures. Any unused items returned without a valid RA will be assessed at 20% re-stocking fee and credited less the original shipping cost. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subjected to inspection and only eligible for repair, replacement or disposal.
Refused shipments

Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs

Shipping Errors
It is our intention to process each order with 100% accuracy, please accept our sincere apologies in advance for any shipping errors. Please call or email us immediately to report the error. We will promptly send out the correct replacement product and pickup the incorrect items at our expense.

Lost/Missing Shipments
Lost or missing shipments must be reported to TW within 5 business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered you will need to sign an affidavit attesting to the fact that the package was indeed not received by you. Any unreported lost or missing shipments are the responsibility of the customer and TW shall assume no liability for unreported missing lost shipments.

Damaged Shipments
Should your receive any product that has
been damaged in shipping please call or
email us immediately. It is important that
you do not discard the damaged
. We will have the shipping
company pick up the damaged package &
we will send out a replacement when the
damaged item is received and
inspected at our warehouse.
All damage claims must be reported
within 5 business days of receipt
of goods. Any claims reported after
5 business days are subject to denial.

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