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Tropical
Watersports |
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Prior to 1990 Tropical Sailboards
was in operation as the first windsurfing shop in Cairns.
The name was changed in 1996 to Tropical Watersports to diversify
into a wide range of products in the marketplace offering
the public the best "one stop shop" for all water
sports equipment and accessories.
Tropical Watersports offer products such as: windsurfing equipment
and supplies, water ski accessories, paddling equipment, kite
surfing, wetsuits, stinger suits, life jackets, outboards
covers, roof racks, catamarans and clothing apparel. Today
with their new Website and Online Shop they bring state of
the art brands and technology to your home or business 7 Days
a week 24 hours a day. They are still operating from Cairns,
North Queensland, Australia and still ship within 24 hours.
At Tropical Watersports, the team are dedicated professionals,
committed to customer satisfaction. They will always endeavour
to ensure you are using the right equipment to suit your ability
and budget. | |
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Andrew Aylett Tropical Watersports
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Privacy
Policy |
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We stock Australia's
best range and brands at the best prices, all prices are in Australian
dollars.
Your order & the details you provide to us are for our information
only.
None of your details will be given to any other person or party &
will be held in strict confidence.
This business adopts best practice methods & adheres strictly
to the Australian Privacy Policies.
Payment and money processing
We accept visa, master card & bank card credit cards. we also
accept cheques, direct debit, pay pal and money orders. If you are
paying by cheque, please be aware that we will wait for the cheque
to clear before sending your order. This can take up to 1 week, depending
on your banks processing.
Stock Delivery
We usually ship your order within 2 working days. But please allow
up to 14 working days for delivery of your order, just in case we
do not have your requested item in stock. If you would like to check
the delivery time for a particular item please contact us.
Images
Product images are to be used as a guide only. The actual product
may vary slightly colour, size designs are some of the variances
If you required a particular colour or size please ensure this is
noted during the order process.
Warranty
All products purchased from us carry the full manufacturer warranty
unless sold as a "no warranty item" special circumstance;
in the event of the manufacturer is no longer in business, TW will
review your warranty claim and at our discretion help to provide an
equitable solution. All warranty claims may only be made by the purchaser
on record. Please
email our returns department regarding any warranty questions.
Returns and Exchanges
TW is committed to you being fully satisfied with your purchase.
If for any reason you would like to return the unused product follow
these guidelines below
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Returns
Policy |
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- Items must be returned within
30 days from date of purchase
- call 0418184433 or email
us for a return authorisation number (RA) must be on all returned
boxes
- no refunds or exchanges without
a valid RA number
- Send the unused product back to
us insured for the full value
- Registered Australia post only
please
- Customer is responsible for all
return shipping costs
- Upon inspection of the returned
product, TW at it's discretion will issue a full or partial refund
of the credit card used for the purchase less the original shipping
charges.
- Customer pays produce difference
and new shipping costs on exchanged merchandise
- Sorry no returns or exchanges
on closeout or sale items.
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Unauthorised returns
Please read the section above regarding return product procedures.
Any unused items returned without a valid RA will be assessed
at 20% re-stocking fee and credited less the original shipping
cost. Any used items will be denied a refund and returned
to the customer at his/her expense. Warranty items are subjected
to inspection and only eligible for repair, replacement or
disposal. |
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Refused shipments
Any refused shipments will be charged a 20% restocking fee
and credited less the original shipping costs
Shipping Errors
It is our intention to process each order with 100% accuracy,
please accept our sincere apologies in advance for any shipping
errors. Please call or email us immediately to report the
error. We will promptly send out the correct replacement product
and pickup the incorrect items at our expense.
Lost/Missing Shipments
Lost or missing shipments must be reported to TW within 5
business days of the expected delivery date. Should our shipping
company show the lost or missing package as delivered you
will need to sign an affidavit attesting to the fact that
the package was indeed not received by you. Any unreported
lost or missing shipments are the responsibility of the customer
and TW shall assume no liability for unreported missing lost
shipments.
Damaged Shipments
Should your receive any product that has
been damaged in shipping please call or
email us immediately. It is important that
you do not discard the damaged
packaging. We will have the shipping
company pick up the damaged package &
we will send out a replacement when the
damaged item is received and
inspected at our warehouse.
All damage claims must be reported
within 5 business days of receipt
of goods. Any claims reported after
5 business days are subject to denial.
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