Shipping & Returns

Shipping and Delivery
Tropical Watersports use a number of shipping options depending on items sent.
Please contact us for pickup options and or your own freight arrangements. Except in other arrangements goods will be sent via our normal freight companies with costs added to product price and shown on customer invoice. Due to some items in the shop being shipped direct to the customer from the manufacturer setting fixed freight costs are impossible. For larger or unusual shaped items please request a quote for shipping during the checkout procedure. Upon receiving your quote, you may choose to process the order.
Damage to products during shipping must be noted on both copies of the consignment note when delivered and Tropical Watersports advised ASAP. Failure to follow this condition may result in a loss of transit damage claim.



Customer Charter
Without the personal contact established with a shop front, our business relies heavily on trust. It is in our interest to provide you with the best possible service. We have set ourselves a tough set of guidelines to make sure that the experience you receive exceeds your expectations.
Orders will be confirmed by automatic email the moment they are received. Any problems due to out-of-stock items will result in immediate notification.


Orders
All orders placed on any given day will be processed and sent out the next day.
All queries by email will be processed within 48 hours. Telephone enquiries will result in a call back before 9pm or at a time convenient to you.



Warranties and Return policy

All products are covered by a manufacturers warranty for a period of 3 to 12 months from the date of purchase by the original purchaser. Products found to be faulty will be either replaced or repaired at the manufactures discretion. No claims will be accepted for damage or injury to persons or equipment whether directly or indirectly caused by product faults or failure.
We take our commitment to providing quality products very seriously. If you are dissatisfied with your purchase contact us ASAP. If possible please send a digital photo showing damage or failure along with a description of how the damage or failure occurred to Tropical Watersports.
PLEASE do not return product until we have advised what action is to be taken. This is in an effort to reduce shipping costs and further risk of damge possible during shipping.


Advice
If you need, or would like any further advice on any products, please email Andrew.
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